Heh. This is going to run and run. They keep repeating "no refund" but refuse to address any additional questions or put this in writing or provide a copy of the EULA. Obviously I want this in writing just in case I feel like heading down the small claims court route.

From me;

Can I please have this in writing, on headed paper, signed by a manager that
you are refusing to honour the EULA on the software and hardware you sell?

PC World's reply;

Again im afraid all i can is to re-iterate my first response email :-
Unfortunately we are unable to give a part refund, the operating system
comes as part of the package pre-loaded onto the machine. Therefore, I am
unable to comply with your request for a refund.
If you are wanting a response via letter format, you will have to write an initial letter explaining the situation into our Customer service executive team at :-


(name removed)
Customer Contact Centre  
Po Box 1687  
Sheffield  
S2 5YA

Although this response may not be the outcome you were looking for, I hope
this has clarified our company position.

Now who thinks if I sent a postal letter they will reply going "huh?" and not look at the email history or address my questions?